We’ve put together this list of frequently asked questions to assist you with any questions you might have.


What is your insurance policy?

All rentals at L Car Rental Mauritius come along with an ”All Comprehensive Insurance Cover” which includes CDW (Collision Damage Waiver ) and TP (Theft Protection) with a deductible or excess varying from 500 to 700 Euros depending on the car models or categories. You, therefore, limit your financial liability to the deductible or excess amount.  However, you’ll not be covered by our insurance in cases of drunken driving or gross negligence. It is noted that we will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately.
Please see below the deductible /excess amount for different car categories :

Mini: € 500
Economy & Family: € 500
MPV: € 700
Pick up & Luxury: € 1000

Insurance waivers or extra insurance :

At LCARRENTAL you can also reduce the excess to half by paying an additional daily rate to your standard rental charges but which is non-refundable (Applies for a minimum of 5 days of rental). This simply means that if any damage occurs to your rented vehicle you won’t be liable to pay the total deductible or excess as you already chose to go for extra insurance. It is noted that we’ll block half the excess amount on your credit card. However additional insurance excludes the following :

  •  Accidental damage to windows, tires, undercarriage, exterior mirrors, headlights, and roof
  • Loss of keys
  • Loss of personal belongings
  • Loss for extras like GPS and car seats
  • In cases of drunken driving

Online Booking FAQs

How does online booking work?

Booking a car with L Car rental  Mauritius takes less than 3 minutes! Our booking engine is very simple and easy to use. You just need to select details like pick up & drop off location, dates, and time. You will then be able to view available vehicles in real-time together with our best quote and detailed features of each vehicle. In the last step, you will need to provide your particulars and other details before paying a deposit of 25% of the total rental price to guarantee your reservation. The 75% has to be settled upon delivery either by cash or credit card(3% bank charges will be applied for credit card transactions). Conversions will be applied at a selling rate.

Is it safe to pay online?

Yes.  Our payment gateway provides the highest level of certification possible (The Payment Card Industry Data Security Standard-PCI Level 1 compliance).  This means that all your transactions are protected from online threats and are subject to rigorous measures which help to mitigate fraud from impacting your operations.  Our payment gateway further uses statistical algorithms and data collection techniques to assess more than 300 variables in under 3 seconds to identify markers of fraud.

What happens when I complete my deposit payment?

You will receive a confirmation voucher within minutes with all the rental details on the email address you provided.

Do I have to pay any additional taxes or charges on the quoted price?

No, our quoted price is inclusive of all taxes and charges. You pay what you see!

Chauffeur Service FAQ

How is my reservation confirmed?

A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

How quickly can I arrange for transfer services?

L Car Rental Mauritius guarantees confirmation with a minimum of 24 hours advance notice, however, we are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)

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